Shipping policy

Everything ships from our location in Massachusetts. Below is what actually happens to your parcel and when.

Where we ship

We deliver to all 50 US states, including Alaska and Hawaii. We do not currently ship outside the United States. Deliveries to PO Boxes and APO/FPO addresses are not supported, because most of our cases exceed the carrier size limits for those services.

When your order is packed

Orders are picked and packed on business days, Monday through Friday, excluding US public holidays. Anything placed before 12:00 PM Eastern on a working day is normally packed the same day; later orders go out the following working day. Custom printed items are the exception — allow 7 to 10 business days for artwork proofing and the print run before the parcel enters the shipping queue.

How long delivery takes

Once the parcel leaves us, standard ground service typically takes 3 to 7 business days depending on distance. Expedited options are shown at checkout where the carrier offers them for your address. These are carrier estimates rather than guarantees; weather and peak periods do stretch them, and we will tell you if we can see a delay coming.

What shipping costs

Rates are calculated live at checkout from the real weight and dimensions of your basket and your delivery postcode. Bulk cases are heavy, so the figure you see at checkout is what the carrier charges us — we do not add a handling margin on top. Any free shipping threshold currently running will be shown in the cart before you pay.

Tracking

A tracking number is emailed the moment the carrier scans your parcel. If 48 hours pass with no movement on the tracking page, contact us and we will open a trace with the carrier.

Split shipments

Large orders occasionally travel as several cartons that arrive on different days. This is normal and you are only charged once. Your dispatch email will say how many cartons to expect.

Wrong address

Please check your delivery address before paying. A parcel returned to us as undeliverable because of an incorrect address can be resent, but the second leg of freight is chargeable.

Local collection

If you are near Agawam you are welcome to collect. Ring (413) 333-2917 during shop hours to arrange it and we will have the boxes ready.

Taxes and duties

Applicable state sales tax is calculated at checkout. As we ship domestically only, there are no customs duties to consider.